You will find Avast SecureLine VPN, a subscription-based VPN or virtual private network. It offers lots of device support and can run on a range of devices such as Windows, macOS, Android, and iOS operating systems.
Typically, you find Avast SecureLine VPN bundled with a larger software package that is a suite of security and Avast antivirus software from Avast and other security applications.
It is widely used, yet even though Avast has one of the best Anti-Virus packages there is, it doesn’t mean their Avast SecureLine VPN matches rivals or works as it should. You can find yourself stuck with many Avast VPN problems.
You’ll find your connection couldn’t connect in some instances, and you end up with an error. “Sorry, it is not possible to establish a connection.”
You may even discover your Avast Secureline VPN is not working at all.
In our guide, you can learn more about problems with Avast SecureLine VPN, VPN troubleshooting, and how to fix Avast VPN.
How Do I Connect to Avast SecureLine VPN?
Avast SecureLine VPN allows you to access the internet via Avast VPN servers, which protect your connection. In many cases, you need to enable Avast SecureLine VPN on an unsecured Wi-Fi network.
Enable SecureLine VPN when connected to an unsecured Wi-Fi network:
- Double-click the Avast SecureLine VPN icon on your Windows desktop (open the application)
- Click the three-bar menu and head to ‘Settings’
- Check VPN Mode is selected on the left
- Follow these directions according to VPN Mode:
- Smart VPN: Click the ‘I connect to unknown networks panel.’ Check the box next to ‘Unsecured network’
- Manual: Check the box next to ‘Automatically when connected to the Internet.’ If you want Avast SecureLine VPN to stop turning on automatically on a trusted (private) network. Check the box next to ‘Exclude Trusted’
Avast SecureLine VPN will start if it spots a new Wi-Fi network.
Smart VPN can only be used on a Windows 10 PC.
What is Avast SecureLine VPN and Do I Need It?
Secureline is a VPN you have on a subscription; Avast Secureline attempts to jump on the bandwagon of VPN use, particularly in Australia.
Avast software is known around the world, yet VPN’s are very different. Many companies try to take a part of the market, yet not all of them do a decent job.
Avast has the resources, yet there are many reasons you can end up having to reinstall Avast Secureline as there is a major conflict.
A VPN can be a necessity, again, particularly with data retention of two-years. However, you are not tied to Avast, and you can find many VPN clients run on Windows or other devices with little issue. (Find the Best VPN Providers)
Is Avast Secureline VPN Any Good?
Avast, while famous, has a few apps that cause issues. It’s not surprising why the VPN is not working.
Here you can find a raft of problems that cause issues with your internet connection.
In Avast, you can manually select your location. When VPN servers are congested or overloaded, you won’t connect as easily as you should. Select another location of your server, and you could fix this issue.
Third-Party Software Interference
Reports claim the VPN not working with other third-party apps or VPN software services.
All VPN services need the internet to work. Should you have internet or network issues, the Avast VPN application won’t work.
You can find Avast Secureline VPN services didn’t work when the installation was corrupted or using an out-of-date version.
You’d be surprised how many individuals let their subscriptions lapse. An Avast SecureLine VPN connection needs an active subscription to work
What to Do When Avast Secureline VPN Not Connecting
Here are steps to take if you have connection errors or you find the VPN not working as you expect.
Change VPN Server Location
SecureLine lets you choose a VPN proxy servers location.
You can select any country like the USA, UK, Australia, or other that they support. It is common when many Avast users select the same location.
- Open your VPN, select the Privacy option to the left.
- On the right, click the ‘Change Location’ button, then select another location
- Exit to save changes. Check the issue is fixed or restart your computer.
Check Internet Connection
If your internet or Wi-Fi isn’t working, you won’t connect your VPN. You could find ISPs stop VPNs running on the network.
- Power down your router
- Remove from the mains and wait for about 1 minute
- Plug everything back in
Doing this clears temporary configurations. Make sure you see the antivirus utility system tray icons are working. This would indicate if you can establish a connection or not.
Clean Boot Your Computer
Avast SecureLine won’t work if similar apps or services run in the background of your computer. Antivirus or Windows Defender firewall being prime culprits.
One way to check is to clean boot your computer. Turn off third-party Windows software, third-party antivirus software, firewalls, third-party antivirus software services and work out where conflicts occur.
- Press Windows + R to open the Run application. (open control panel)
- Type “msconfig” and click the OK button.
- Select the Services tab and check “Hide all Microsoft services.”
- Select the “Disable all” button to disable all third-party services
- Select the Start-up tab. Select Open Task Manager link.
- Select a service one at a time and select ‘Disable’
- Restart your computer. Launch Avast VPN.
- Try and establish a connection. If successful when turning off Windows software, Avast has a conflict.
- Check which apps you are able to use without conflict with your VPN connection.
Check to make sure all the antivirus utilities system tray icons have stopped and are closed.
Too Many Connections
Avast VPN not working can be because SecureLine limits the number of VPN connections. If you have a family license, you can have up to five, and the app won’t work if you go over this. You will see a “Maximum connections reached” error message.
The solution here is disconnecting VPN clients from the service. You can also disable or turn off the license on unused devices. Once you try this solution and disable clients from the antivirus, try connecting.
If you believe your Avast Secureline VPN Key is used without permission, contact Avast SecureLine VPN customer support.
How Do I Get Rid of Avast SecureLine VPN?
Each of these can be a solution to fix Avast VPN. Turning off Windows Defender firewall or antivirus software, third party firewalls can fix the issue, though disabling security isn’t recommended as a solution. One way is to set up exceptions in the Windows Firewall, yet the VPN might still not work.
Any VPN application should work with Windows without issue, as should the Avast SecureLine VPN. You can hit the turn off button in the app before deciding to remove the VPN service from your system. (Find the Best Free Anti-Virus)
Turning off third party apps means Avast has an issue, and uninstalling it may be the final solution that lets you secure your connection as you intended with another premium VPN service whose connection works properly.