You can clearly see that ExpressVPN is the number one VPN around the globe and has countless satisfied users with a subscription. (Read our ExpressVPN Full Review)
However, that does not mean the leading VPN suits, everybody. The VPN provider understands this and is the reason for their best in an industry 30-day money-back guarantee.
There are lots of reasons why users may wish to cancel, be it after a while, or nearing the end of the 30 days’ time limit. Perhaps you found it does not come with features you expected, or you wish to try others before making up your mind.
Here, you can learn how easy it is to cancel ExpressVPN after you turn off automatic renewal.
Is it Easy to Cancel ExpressVPN?
If you are a new subscriber, you do not need to worry about cancelling ExpressVPN trial and getting a refund.
- To stop the automatic renewal and cancel your service on a given date.
- Select ‘manage settings’ and select the blue line that says “Turn off automatic renewal and cancel my service on the expiration date.”
If you are using the VPN Express free trial on iOS or Android, it will not renew and will ask you to sign up for an Express VPN subscription.
How Do I Cancel ExpressVPN 30 Days?
You will find the same steps for ending your ExpressVPN subscription, although because you have a time limit, you need to make sure you cancel the recurring payments that you set up in the beginning, even if you have not made a payment.
Here you can see how to stop an automatic payment on PayPal if you used this as your payment method.
- Click the ‘Settings’ icon (Cog) next to where it says “Log out” on the home page
- Select the Payments tab, and click ‘Manage automatic payments’ (Under automatic payments)
- Click on the payment you wish to cancel. Select ‘Cancel’
You can cancel PayPal subscription payments up until the day before the scheduled payment to prevent charges.
Even with the ExpressVPN 30 day, you will need to go to PayPal, cancel subscription a couple of days before you end your Express VPN free trial period.
How Do I Unsubscribe from VPN
One thing many users try to do is to cancel their ExpressVPN subscription via the app on their device.
It isn’t possible to cancel through the app, and you need to go through the proper channels.
ExpressVPN makes a point of highlighting that if you want to cancel your ExpressVPN subscription because of an issue, such as you are not getting the best speeds etc.
You should first contact the ExpressVPN Customer Support Team via instant messaging to make sure you have tried the correct solution for your issue.
Besides this, any customers paying by BitPay or Paymentwall options, the ExpressVPN subscription will automatically end at the end of the subscription period.
How Do I Cancel My ExpressVPN Subscription?
Here, you can learn in detail all the steps, but first is a quick overview of how to cancel your subscription.
- Head to the expressvpn.com website
- Log in to your account
- Select ‘Manage Subscriptions’
- Click on ‘Turn off’ automatic renewal
- Once you have turned off their auto-renewal, be sure to contact customer support to ask for your refund. You can use live chat or email for this.
- Wait up to seven business days for your refund
Step-By-Step Guide to Closing ExpressVPN Account
If you are thinking of trying ExpressVPN after reading an ExpressVPN review, then keep these instructions in mind in case you find the world’s number one VPN is not performing as you thought it would.
1. Navigate to the ExpressVPN homepage:
You need to do it this way as you cannot cancel via any of the apps.
2. Cancel automatic renewal:
Under subscription on your dashboard, select the manage subscription settings button.
3. Click to turn off the automatic renewal:
The site asks if you are sure, you wish to cancel automatic payments. Click the button that says ‘I have an issue’ and no longer want to use ExpressVPN. Click ‘Skip.’
4. Stop VPN service on the expiration date:
Once you do the above step, you are redirected to the dashboard. Beneath ‘Subscription’ you will see the button saying ‘Turn on automatic renewal.’ Once you see the button, you will have successfully completed the desired steps for the service to try to take further payments.
5. Contact customer support:
Once all this is done, you can see how well ExpressVPN sticks to their word about giving a risk-free refund. Select the button that says ‘Need Help? Contact Us’
Complete the form along with your email address and be sure to highlight you are asking for a refund.
In most cases, you can get a reply within 10-minutes. It is a testament to ExpressVPN having the best customer support in the industry. It can take up to five or seven business days to go through processing and to get your refund.
There is nothing hard, complicated, or intimidating in the process of closing your ExpressVPN account.
Although the customer service representative may ask why you wish to end your subscription, this isn’t to try and get you to stay by resolving issues before granting a refund; it is to help the company improve its services.
You can find some VPN providers wish to resolve issues before they honour their side of the bargain and give a refund for a service you do not see is the right match for your requirements.
If you are thinking of trying this top VPN, you are assured they have the best 30-day money-back guarantee to get refund ExpressVPN offers.
Things such as this make it straightforward to use it as an ExpressVPN free trial period that is risk-free.