To cancel Verizon internet, first gather your account number, PIN, and the last four digits of your SSN. Log into My Verizon and select “Disconnect Service,” or call 1-844-837-2262 for assistance. You’ll need to return all equipment to a UPS Store within 30 days to avoid fees. Your final bill will include any pro-rated credits and outstanding charges. For a smooth cancellation process, there are several important details you’ll want to know.
Quick Guide
- Contact Verizon at 1-800-VERIZON or log into My Verizon account and find the “Disconnect Service” option online.
- Prepare your account number, PIN, and last four digits of SSN before initiating the cancellation process.
- Return all Verizon equipment to any UPS Store within 30 days of service disconnection to avoid additional fees.
- Monitor your final bill for pro-rated credits, deposit refunds, and any outstanding charges during the regular billing cycle.
- Keep equipment return receipts until you receive confirmation email from Verizon and verify all serial numbers match.
Essential Pre-Cancellation Steps
Before diving into the cancellation process, you’ll need to gather essential information and review your current Verizon services to guarantee a smooth changeover.
Collect your account details, including your account number and PIN.
Check for any contracts, equipment rentals, or potential fees.
Review alternative options like service downgrades, and prepare to return all Verizon equipment with proper packaging and labels. Make sure to have your last four SSN ready when calling customer service.
Online Cancellation Method
The most convenient way to cancel your Verizon Internet service is through their online platform.
First, log into your My Verizon account and locate the “Disconnect Service” option.
Use the chat feature and type “Cancel” to start the process.
You’ll need to confirm any early termination fees, arrange equipment returns, and track your final bill through your account dashboard. You must return all rental equipment within 30 days after disconnection.
Phone and Chat Support Options
When canceling your Verizon Internet service, you’ll find two main support channels available: phone and chat assistance.
For phone support, call 1.844.837.2262 for general cancellations or 1-800-VERIZON for Fios services.
Chat support is accessible 24/7 through the My Verizon app or website – simply type “Cancel” in the chat box to begin.
Both options provide guided assistance through the cancellation process.
Managing Equipment Returns
After finalizing your service cancellation through phone or chat support, you’ll need to handle the return of your Verizon equipment properly.
Take your unboxed equipment to any UPS Store within 30 days of disconnection to avoid fees. Have the items scanned and get a return receipt, which you should keep until receiving email confirmation from Verizon.
Don’t forget to check serial numbers match on all documentation.
Final Bill and Account Settlement
Once you’ve canceled your Verizon Internet service, you’ll receive a final bill during your regular billing cycle.
This bill will include any pro-rated credits, deposit refunds, and outstanding charges.
You can pay your final bill through My Verizon for up to 180 days after disconnection.
If you’re due a refund, it’ll be sent to your last payment method within 60 days.
Wrapping Up
Canceling your Verizon internet service doesn’t have to be complicated. By following these steps – gathering account information, contacting Verizon through your preferred method, returning equipment promptly, and settling your final bill – you’ll successfully complete the cancellation process. Remember to document all interactions and keep tracking numbers for returned equipment. If you need additional support, Verizon’s customer service team remains available to assist with your cancellation.