If your Roku is stuck on a bouncing logo, start by checking your power supply and HDMI connections. First, unplug your Roku device for 2 minutes, then plug it back in directly to a wall outlet (not a power strip). Make sure your HDMI cable is securely connected at both ends and try switching to a different HDMI port on your TV. If the issue persists, verify your network connection is stable and restart your router. A factory reset might be necessary if basic troubleshooting doesn't work. For more complex cases, several advanced solutions can help resolve this common startup issue.
Quick Guide
- Power cycle your Roku device by unplugging it from power, waiting 2 minutes, then reconnecting to resolve temporary glitches.
- Check HDMI connections are secure and try different HDMI ports or cables to ensure proper video output.
- Ensure your Roku is using the original power adapter connected directly to a wall outlet, not through USB or power strips.
- Verify proper ventilation around your Roku device, as overheating can cause the bouncing logo issue.
- If issues persist, perform a factory reset through settings or contact Roku support for warranty replacement options.
What Causes the Bouncing Logo

Four major issues can cause your Roku to get stuck on the bouncing logo: power problems, hardware malfunctions, network connectivity issues, and software glitches.
Power supply problems often stem from unstable outlets or damaged cables. Using a direct wall outlet rather than a TV's USB port provides the most reliable power source.
Overheating can occur when your device lacks proper ventilation.
Network connectivity issues may arise from router problems or wireless interference.
Software glitches during the boot process might require a factory reset.
Power Cycle Your Roku Device
Two effective methods exist for power cycling your Roku device when it's stuck on the bouncing logo.
You can either restart through the settings menu by selecting System > System Restart, or unplug the device completely.
For the unplugging method, remove all cables, wait 1-2 minutes, then reconnect everything.
A typical system restart takes 10 to 20 seconds to complete.
After either method, check if your device boots normally.
Check Your Power Supply

Your Roku's power supply is the most critical factor when troubleshooting a device that's stuck on the bouncing logo screen.
You'll want to start by checking that your power cable is properly connected at both ends and isn't damaged or frayed.
Make sure you're using the original power adapter that came with your Roku and that it's plugged directly into a wall outlet rather than a power strip or USB port. Power strips can often malfunction and cause inconsistent power delivery to your device.
Power Source Matters Most
When a Roku device gets stuck on the bouncing logo screen, power supply issues are often the root cause.
You'll need a reliable power source that meets your device's requirements. Since Roku sticks need 5V/1A of power for optimal performance, proper power delivery is crucial.
Don't rely on your TV's USB port, as it may not provide enough power.
Instead, plug your Roku directly into a wall outlet using the original power adapter to guarantee stable, sufficient power delivery.
Check Cable Connections First
Before diving into complex troubleshooting steps, checking all cable connections should be your first priority.
Confirm your Ethernet cable is properly connected to both your Roku and router, and verify your HDMI connections are secure.
Try different cables and ports to rule out hardware issues.
Don't forget to check your cable box connections if you're using one.
Test each connection point for any looseness or damage.
Many users have resolved connectivity problems by simply replacing old Ethernet cables with new ones.
Network Connection Problems
Network connection problems are often the root cause of a Roku device getting stuck on the bouncing logo screen.
Check your WiFi signal strength in Settings > Network, and make certain you're within range of your router.
Verify your network credentials are correct, and try restarting both your Roku and router. If you have a provider-supplied router, you may need to ensure the 2.4 GHz band is enabled for proper connectivity.
If issues persist, test your connection with other devices or consider using an Ethernet cable.
Factory Reset Steps

A factory reset offers a powerful solution when your Roku remains stuck on the bouncing logo screen.
You can reset through the Settings menu by selecting System > Advanced System Settings > Factory Reset Everything.
If menus are inaccessible, locate the Reset button on your device, press it with a paperclip for 10 seconds until the LED blinks rapidly, then release.
After completing the reset, be prepared to perform a guided setup process to reconfigure your device.
HDMI Cable Troubleshooting
If your Roku is stuck on the bouncing logo screen, a faulty HDMI connection might be the culprit.
You'll want to swap out your current HDMI cable with a known working one to rule out cable problems. Make sure to firmly reconnect both ends of any replacement cable you try.
When replacing the cable doesn't solve the issue, try connecting your Roku to different HDMI ports on your TV, as some ports may work better than others.
Replace Faulty HDMI Cables
Faulty HDMI cables often cause the Roku's bouncing logo issue, making proper cable troubleshooting essential.
If you suspect a faulty cable, inspect it for physical damage like frayed connectors or cuts. Watch for visual artifacts or flickering on your screen as these are common indicators of HDMI cable problems.
Replace your cable with a high-quality, high-speed HDMI cable that's certified for your content resolution.
Test different HDMI cables to confirm whether the existing one is causing the problem.
Test Different HDMI Ports
Testing different HDMI ports on your TV can help pinpoint whether the bouncing logo issue stems from a faulty port or connection.
Try connecting your Roku to each available HDMI port on your TV, ensuring they're free from debris and damage.
Some ports may be designated for specific features like ARC or CEC, so test each one systematically until you find a working connection. If problems persist, using a high-speed HDMI cable may resolve compatibility and signal issues.
Router Configuration Solutions

When your Roku gets stuck on the bouncing logo, router configuration issues are often the culprit.
Start by restarting both your router and Roku device. If that doesn't work, check your Wi-Fi connection strength and try forgetting and reconnecting to the network. For optimal performance, ensure your Roku is powered through a wall outlet connection rather than a TV USB port.
Update your router's firmware, verify port settings, and make sure there's no MAC address filtering blocking your Roku device.
Remote Control Issues
While router issues commonly cause the bouncing logo problem, remote control problems can also prevent proper startup and guidance of your Roku device.
If you're experiencing this issue, start by replacing your remote's batteries and checking they're properly inserted. After replacing batteries, power cycle your Roku by unplugging it for 30 seconds.
For enhanced remotes, try resetting by holding the reset button for 5 seconds, or press Home and Back simultaneously on standard remotes.
Warranty Claims Process

Submitting a warranty claim for your Roku device requires following a specific process through Roku's official support channels.
Visit support.roku.com/contactus and select "Return and Replace" from the dropdown menu.
You'll need to provide purchase details and explain your device's issue. As one of the market leaders in streaming devices, Roku maintains robust customer support systems.
Once submitted, Roku will review your claim and, if approved, send replacement instructions via email.
The replacement device typically arrives within 3-5 business days.
Alternative Connection Methods
In response to a stuck Roku logo, several alternative connection methods can help restore your device's network connectivity.
You can use the Roku app to reconfigure your network settings, create a mobile hotspot with matching credentials, or power cycle your device while maintaining the same network name and password. Ensure you have access to your router to make any necessary network configuration changes.
If these methods fail, you'll need to perform a factory reset.
Wrapping Up
If you've tried these troubleshooting steps and your Roku still displays a bouncing logo, you'll need to contact Roku Support. Remember to document which solutions you've attempted, as this information will help expedite your support case. Don't forget to check your warranty status before pursuing repairs or replacement. In most cases, one of these fixes will resolve your issue and get you back to streaming quickly.