If Prime Video isn't working on your Roku, start by checking your internet connection strength in Settings > Network. Restart your device through Settings > System > System Restart, or unplug it for 2 minutes. Clear the system cache using the remote shortcut: press Home five times, Up once, then Rewind and Fast Forward twice each. Make sure your Roku's software is current via Settings > System > Software Update. If problems persist, remove Prime Video, restart your device, and reinstall the app from the Channel Store. These foundational steps address most streaming issues, but deeper troubleshooting options can provide additional solutions.
Quick Guide
- Check your internet connection and Wi-Fi signal strength in Roku Settings > Network to ensure stable streaming capability.
- Restart your Roku device by unplugging it for 2 minutes or using Settings > System > System Restart.
- Clear system cache using the remote shortcut: press Home five times, Up once, Rewind twice, Fast Forward twice.
- Verify your Roku software is up-to-date through Settings > System > Software Update > Check Now.
- Uninstall Prime Video, restart your Roku, and reinstall the app from the Channel Store for a fresh installation.
Check Your Internet Connection
Internet connectivity issues frequently cause Prime Video streaming problems on Roku devices.
Start by checking your Wi-Fi signal strength in Settings > Network. If the signal's weak, try moving your Roku closer to the router or removing physical obstructions. Additionally, ensure that no other devices are using excessive bandwidth, as this can hinder your streaming experience.
Verify you're using the correct Wi-Fi password and consider switching between 2.4 GHz and 5 GHz bands if available. A quick router power cycle can often resolve persistent connection problems.
Restart Your Roku Device
You'll find three effective ways to restart your Roku device: using the Settings menu, performing a quick power cycle, or using the remote button sequence method.
During a power cycle, make sure to wait for at least 2 minutes before plugging the device back in.
To use the Settings menu, access System > System Restart, while the remote sequence requires pressing Home five times, followed by specific button combinations.
After the restart, you'll need to check your connection to Prime Video by launching the app and verifying that it loads properly.
Quick Power Cycle Steps
When your Prime Video app isn't working properly, performing a quick power cycle can often resolve the issue.
Simply unplug your Roku device from its power source and wait for two minutes to ascertain all power drains completely.
Then, plug it back in and allow the device to fully boot up.
Check if Prime Video now works correctly.
For additional troubleshooting support, you can access detailed guides through the Roku Community resources to resolve streaming issues.
System Menu Reset Method
Another effective troubleshooting method involves resetting your Roku device through its system menu.
Press the Home button and go to Settings > System > Advanced System settings.
You'll have two options: System Restart for a quick refresh or Factory Reset for a complete device reset.
For a restart, select System Restart and wait for the bouncing Roku logo to complete the process.
After-Restart Connection Check
Following a system restart, checking your Roku's connection status becomes essential for ensuring Prime Video works correctly.
Go to Settings > Network > Set up connection to verify your network connection is stable. If needed, restart your router first, then your Roku device.
Once connected, check that Guest Mode is properly configured through your Roku account online.
Clear Prime Video Cache
On Roku devices, clearing the Prime Video cache requires clearing the entire system cache since individual app cache clearing isn't possible.
You can use one of three methods:
- System restart: Go to Settings > System > System restart
- Remote shortcut: Press Home (5x), Up (1x), Rewind (2x), Fast Forward (2x)
- Power cycle: Unplug device, wait 30 seconds, plug back in
Update Roku System Software
To start troubleshooting Prime Video issues, you'll need to guarantee your Roku system software is current by going to Settings > System > Software Update and selecting Check Now.
If an update is available, let your Roku complete the download and installation process, making certain not to interrupt your device during this time.
For a successful update, keep your Roku connected to a stable internet connection and plugged into power throughout the entire process. Additionally, ensure that all equipment is operational to maintain a stable internet connection throughout the update.
Check Software Update Status
When experiencing Prime Video issues on your Roku device, checking for software updates should be your first troubleshooting step.
You can verify your update status in three ways: through automatic updates that occur every 24-36 hours, manually through Settings > System > Software Update, or via the secret menu by pressing Home five times, forward three times, and backward twice.
Force Manual System Update
Manually updating your Roku system software can resolve many Prime Video streaming issues.
To force an update, press the Home button on your remote and go to Settings > System > Software Update.
Select "Check now" and wait for any available updates to download and install.
If the update fails, restart your Roku or verify your network connection.
Update Installation Requirements
Successfully installing Roku system software updates requires several key components and conditions.
You'll need a stable internet connection for online updates or a compatible USB drive with at least 256MB storage for manual updates.
Your USB drive must be formatted to FAT16, FAT32, NTFS, EXT2, EXT3, or HFS+.
After installation, your device will automatically restart to complete the process.
Remove and Reinstall Prime Video
The complete removal and reinstallation of Prime Video can often resolve persistent streaming issues on your Roku device.
First, highlight the channel and press the Star button to remove it.
Next, restart your Roku through Settings > System > System restart.
For best results, clear the cache using the button sequence: Home (5x), Up (1x), Rewind (2x), Fast-forward (2x).
Finally, reinstall Prime Video from the Channel Store. VPNs enable access to geo-restricted content which may improve your streaming experience.
Verify Amazon Prime Subscription Status
Before troubleshooting Prime Video on your Roku, confirming your Amazon Prime subscription status is essential since streaming issues often stem from expired or inactive memberships.
Access your Amazon account through the website or app, then proceed to "Manage Prime Membership" in your account settings.
Check your membership status, renewal date, and payment method to guarantee everything's current and active. Additionally, ensure that you are aware of the benefits of Amazon Prime Australia, as this can help you understand what features you may be missing out on if your membership is inactive.
Network Connection Reset Steps
When network issues disrupt your Prime Video streaming, resetting your Roku's network connection often resolves the problem.
To perform a reset, go to Settings, select Advanced System Settings, and choose Network Connection Reset.
After confirming the reset, your Roku will restart.
You'll need to reconnect to your Wi-Fi network using your network name and password once the device reboots. Additionally, ensure that your network allows streaming, as certain network connectivity issues can hinder access to services like Prime Video.
Wrapping Up
If you've tried these troubleshooting steps and Prime Video still isn't working on your Roku, you'll need to contact either Amazon Prime or Roku customer support. Most issues can be resolved through the basic fixes outlined above, but persistent problems may indicate a deeper technical issue. Don't forget to document the steps you've already taken and any error messages you've encountered before reaching out for additional assistance.