If your Wyze app fails to update the device list, start by checking your network connection and ensuring you're using a 2.4 GHz Wi-Fi band. Clear your app's cache, force stop the application, and restart both your phone and Wyze devices. Update the Wyze app to the latest version through your device's app store, as outdated software often causes connectivity issues. Verify Wyze's server status on their official Service Status page to rule out system-wide problems. If issues persist, try power cycling your router and performing a device reset by holding the setup button. For a complete resolution, multiple troubleshooting steps may be necessary.
Quick Guide
- Clear the Wyze app cache through your phone's settings menu and force stop the app before restarting.
- Power cycle both your router and Wyze devices by unplugging them for 15 seconds, then reconnect.
- Check Wyze's Service Status page and Downdetector to confirm there aren't any ongoing server issues.
- Ensure your device is connected to a 2.4 GHz Wi-Fi network, as most Wyze devices don't support 5 GHz.
- Update the Wyze app to the latest version through your device's app store to fix potential bugs.
Understanding the Device List Error
Device list errors in the Wyze app frequently occur due to several interconnected factors.
When you can't access your device list, it's often because of server outages, outdated software, or connection problems. VPNs mask internet usage and location for enhanced privacy, which may sometimes interfere with app connectivity. Error codes like -1011 or -20011 can help identify specific issues, while problems may also stem from VPN interference or app glitches.
Regular updates and proper network settings help prevent these issues. A notable server outage incident occurred on March 3, 2023, when a code change disrupted device connectivity.
Check Your Network Connection
When troubleshooting a Wyze device list error, checking your network connection serves as the essential first step.
Confirm you're using a 2.4 GHz network by checking your Wi-Fi settings. If issues persist, reset your network settings through your device's system menu, then power cycle your Wyze camera and router. Additionally, ensure that your network setup allows for optimal security and performance by verifying your router's encryption settings and Wi-Fi password. Your router should use WPA/WPA2 encryption for optimal security and performance.
Update Wyze App
To resolve device list update issues, you'll want to start by clearing your Wyze app's cache in your phone's settings.
Next, check your device's app store for any available Wyze app updates and install them immediately. Regular updates include bug fixes and stability improvements that can help resolve device list problems, as updated software often addresses vulnerabilities and enhances functionality.
Finally, force stop the Wyze app and restart it to guarantee all changes take effect properly.
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Clear App Cache
First
Resolving Wyze device list issues often starts with clearing your app's cache, a simple yet effective troubleshooting step.
Head to your phone's settings and select apps, then locate the Wyze app. Tap on storage settings and clear the cache.
Finish by selecting "Force stop" to completely restart the app, giving it a fresh start.
Check Available App Updates
Regular app updates serve as an important maintenance step for keeping your Wyze device list functioning properly.
Head to your device's app store, search for the Wyze app, and tap "Update" if available.
These updates often include essential bug fixes, enhanced features, and solutions for device list errors.
You'll also get improved security patches and better server connectivity.
Force Stop and Restart
When app updates alone don't fix your Wyze device list, a force stop and restart of the app can clear persistent issues.
Access your phone's recent applications list and force stop the Wyze app.
Then, restart both your smartphone and Wyze devices.
For cameras, unplug them for a few seconds, and for the Cam Outdoor, reboot the base station to re-establish connections.
## Clear App Cache
One of the most effective ways to fix device list update issues involves clearing your Wyze app's cache.
Head to your device's Settings, select Apps or Application Manager, and find the Wyze app.
Tap on Storage and select Clear Cache.
This process frees up space, improves performance, and often resolves update errors without deleting your personal data. Additionally, it's important to ensure that your app is regularly updated, as outdated software may prevent proper functionality.
Verify Server Status
After clearing your app's cache, server connectivity might still affect your device list updates.
Check Wyze's official Service Status page for known issues and maintenance updates.
You can also use Downdetector to see if other users are reporting similar problems.
Monitor AWS partner status, as their outages can impact Wyze services and device connectivity. Additionally, be aware that geo-blocking is common among streaming services, which could also affect your connectivity to certain features.
Power Cycle Your Router
A sluggish network connection can prevent your Wyze devices from appearing in the device list.
To power cycle your router, first unplug both your modem and router from their power outlets. Wait 30 seconds, then plug your modem back in.
After 60 seconds, reconnect your router and wait for all lights to indicate normal operation. Test your connection before checking the device list again.
Reset Network Settings
To reset your Wyze device's network settings, head to the Network Settings page in your Wyze app and select "Reset Network Connection."
You'll need to verify your router's 2.4GHz band is active and broadcasting correctly before proceeding with the reset process.
Once you've confirmed your router settings, follow the on-screen prompts to reconnect your Wyze device to your network, making certain to enter the correct Wi-Fi password when prompted.
Network Settings Page Steps
Resetting your device's network settings can often resolve persistent connection issues with Wyze cameras.
For iOS users, go to Settings > General > Reset > Reset Network Settings.
Android users should proceed to Settings > General management/System > Reset > Reset Network Settings.
After confirming the reset, power cycle your Wyze Cam and carefully reconnect to your Wi-Fi network.
Router Connection Troubleshooting
When your Wyze device isn't showing up in your device list, start by checking your router's physical connections and network settings. Confirm all cables are firmly connected and the power cord is plugged directly into a wall outlet.
Reboot your router by unplugging it for 30 seconds, then wait for all lights to stabilize. Test your WiFi connection and verify other devices can connect successfully.
Force Stop the App
Force stopping the Wyze app serves as a quick troubleshooting step to resolve device list update problems.
It's similar to rebooting just the app, which can clear temporary glitches and background issues.
To force stop, go to your device's Settings, find "Apps" or "Application Manager," locate the Wyze app, and select "Force stop."
After confirming, relaunch the app to check if it updates properly.
Reconnect Wyze Devices
Connection problems with Wyze devices can pop up from time to time, requiring a systematic approach to restore their functionality.
Start by unplugging your device and waiting five minutes before reconnecting. Make sure you're using a 2.4 GHz network, as Wyze devices won't work with 5 GHz frequencies.
If issues persist, perform a device reset by holding the setup button until you see the indicator light.
Check WiFi Frequency Band
Your WiFi network's frequency band plays an essential role in maintaining stable connections with Wyze devices, which exclusively operate on the 2.4 GHz band.
You'll need to access your router's settings to verify that your Wyze devices are connected to the 2.4 GHz band, not the 5 GHz band.
If your router combines both bands under a single network name, try temporarily disabling the 5 GHz band or creating a separate network name for the 2.4 GHz band to guarantee proper device connectivity.
Understanding WiFi Network Bands
WiFi networks operate across three distinct frequency bands: 2.4 GHz, 5 GHz, and 6 GHz.
If you're troubleshooting Wyze device connectivity, understanding these bands is essential.
The 2.4 GHz band offers better range but slower speeds, while 5 GHz provides faster speeds with shorter range.
The newest 6 GHz band delivers the fastest speeds but requires Wi-Fi 6E compatible devices.
Switch to 2.4GHz Only
Network stability begins with selecting the right frequency band for your Wyze devices.
Since most Wyze devices operate on 2.4GHz, switching your network to this band can resolve connection issues.
The 2.4GHz frequency offers better range, wall penetration, and compatibility with IoT devices.
You'll experience less interference when managing devices on a single band, making troubleshooting simpler.
Check Router WiFi Settings
When troubleshooting device connectivity issues, checking your router's WiFi frequency band settings is an essential step.
Since Wyze devices operate on 2.4 GHz, you'll need to verify your router is broadcasting this frequency.
While 2.4 GHz offers slower speeds than 5 GHz, it provides better coverage and wall penetration, making it ideal for smart home devices throughout your house.
Factory Reset Options
A factory reset can resolve persistent issues with your Wyze camera by returning it to its original default settings.
Hold the setup button for 10 seconds on V3 models, 15-20 seconds for V1, or 4-5 seconds for V2. Remove the microSD card first. You'll see a solid yellow light followed by blinking.
If the reset fails, try power cycling by unplugging the camera for 15 seconds.
Contact Support Resources
Multiple support channels are available when you need assistance with your Wyze device.
You can reach support by phone at (206) 339-9646 (USA) or 1 (581) 500-1166 (Canada), use live chat during business hours, or submit a support ticket.
For community help, join the Wyze Discord server or visit social media platforms.
Email support typically responds within one business day.
Wrapping Up
When you're dealing with Wyze device list problems, start with the basics: check your network and update your app. If issues persist, clear your cache, verify server status, and confirm you're on the right WiFi band. Don't forget to try reconnecting devices before considering a factory reset. If nothing works, Wyze's support team is ready to help you resolve the problem and get your devices back online.