If your Fios On Demand isn't working, start by resetting your Set-Top Box (STB) – unplug it for 3 minutes, then reconnect. Next, check your coaxial cable connections to make certain they're secure and undamaged. Run the built-in diagnostic tools through your Fios TV menu under Customer Support > Top Support Tools, following any on-screen prompts. Verify your account status and subscription level to confirm On Demand access isn't restricted. If issues persist, reset your router by unplugging it for 10 seconds. While these steps resolve most problems, our detailed troubleshooting guide offers additional solutions for trickier situations.
Quick Guide
- Perform a complete system reset by unplugging your STB for 3 minutes and router for 10 seconds, then reconnect.
- Check all cable connections, ensuring coaxial cables are securely connected and undamaged between STB and router.
- Run built-in diagnostic tools through Fios TV's Customer Support menu to identify and resolve system issues.
- Verify account status and subscription level to ensure On Demand services are included and active.
- Test network speed and signal strength through STB diagnostics menu to confirm adequate bandwidth for streaming.
Reset Your Devices
Through a systematic reset of your Fios devices, you can often resolve On Demand streaming issues.
Start by resetting your STB – unplug it for 3 minutes, then reconnect.
Next, reset your router by unplugging it for 10 seconds before plugging it back in. This process can help ensure your connection is not impacted by mandatory data retention practices that may affect your internet service.
Finally, reset your ONT box and wait for green lights.
Remember to check all coax connections are secure. According to many community forum users, performing these reset steps has provided successful resolution to On Demand access problems.
Run Built-in Diagnostic Tools
Verizon's built-in diagnostic tools offer powerful solutions for troubleshooting Fios On Demand problems.
Access your Fios TV menu and steer to Customer Support > Top Support Tools.
You'll find three key diagnostic options: Fix Fios TV Issues, Network Diagnostics, and Self Diagnostics.
Similar to how inSSIDer displays diagnostics for wireless networks, these built-in tools provide detailed insights into your system's performance. Additionally, using free streaming services can enhance your viewing options on various platforms.
Run each tool following the on-screen prompts, and implement any recommended fixes to resolve your On Demand issues.
Check Your Account Status
Check your billing history and account status through your My Verizon portal to identify any outstanding payments or service interruptions. It's also advisable to be aware of your data retention policies, as they can affect how your service is managed. If you find account-related problems, reach out to Verizon's billing support team who can help restore your access and resolve any payment concerns. You can regularly track order status and review account details directly through your My Verizon account interface to stay on top of any service changes.
Verify Active Service Status
A thorough account status check provides the foundation for resolving Fios On Demand issues.
First, verify your subscription level to guarantee it includes On Demand programming, as some content requires premium access.
Check if your subscription is active and hasn't expired.
You'll also want to confirm there aren't any parental controls or account restrictions blocking your access to On Demand content.
Payment Issues Impact Access
Several payment-related issues can disrupt your Fios On Demand service, even when your overall TV service remains active.
Check your credit limits, verify subscription levels match desired content, and make certain there aren't any overdue payments.
Use the My Verizon app to review your account status, confirm billing details, and validate that parental controls aren't restricting access to specific programs.
Contact Billing Support Team
Resolving Fios On Demand issues often begins with contacting Verizon's billing support team to verify your account status.
You can reach them through multiple channels: call 1.800.837.4966, use the My Verizon app, or connect via online chat.
Before calling, check your payment history and make certain your account is actively authorized without any holds or restrictions.
Verify Connection Health
To restore your Fios On Demand service, you'll need to check all cable connections for tightness and damage, including coaxial cables running to your set-top box and router.
Run a network speed test through your router's admin panel or a reliable speed testing website to verify you're getting the bandwidth necessary for streaming content.
You can monitor your signal strength through your set-top box's diagnostic menu, which should show strong levels for ideal On Demand performance. Additionally, consider using a wired connection to ensure maximum bandwidth and reduce interference when streaming.
Check Cable Connections
Properly checking cable connections is the first essential step in troubleshooting Fios On Demand issues.
Start by inspecting your coaxial cables for damage and ensuring they're securely connected to your Fios box, router, and splitters.
Next, verify your HDMI cables aren't loose or worn out.
Don't forget to check your router and ONT box connections, making sure all indicator lights are functioning correctly.
Test Network Speed
After confirming your cable connections are secure, network speed testing serves as your next logical step in fixing Fios On Demand issues.
Use specialized tools like LAN Speed Test or NetMeter to measure your connection speed. Run a ping test to check for latency and packet loss.
If you're using Wi-Fi, switch to the 5 GHz band to reduce interference from other devices.
Examine Signal Strength
Signal strength plays an essential role in maintaining reliable Fios On Demand service, so you'll need to examine your connection's overall health.
Check all coaxial cables for damage or loose connections between your set-top box, TV equipment, and wall outlets. If you notice any worn or deteriorated cables, replace them immediately. Make certain every connection is tight and properly secured.
Follow Device Restart Sequence
When troubleshooting Fios On Demand issues, following the correct device restart sequence can often resolve connectivity problems.
Start by unplugging your Fios box for 3 minutes, then restart your router by disconnecting it for 30 seconds.
Once both devices are back online, run the system diagnostics through the customer support menu.
If problems persist, power cycle your ONT for 5 minutes. Additionally, ensuring that your connection is secure may help prevent issues similar to accessing blocked sites like Putlocker.
Get Professional Support
If standard troubleshooting steps haven't resolved your Fios On Demand issues, it's time to seek professional assistance through Verizon's multiple support channels.
You can call Verizon customer service directly, use the MyFios app to connect with an agent, or reach out through Twitter @VerizonSupport for faster response times.
For on-site assistance, schedule a technician visit or use Tech on Demand services.
Wrapping Up
These troubleshooting steps should get your Fios On Demand working again. If you're still experiencing issues after trying all these solutions, don't hesitate to contact Verizon's technical support. They'll access advanced diagnostic tools and can often resolve complex problems remotely. Remember to have your account information ready when you call, and keep track of any error messages you've encountered during your troubleshooting attempts.